Complaints

Torbay Plumbing & Heating

We want you to be happy with our work. If something has gone wrong, please tell us so we can put it right. Torbay Plumbing & Heating takes all complaints seriously.

How to complain

Contact us using the details on our website. Please give your name, the date of the work, and a description of the problem.

What happens next

• We aim to acknowledge your complaint within 5 working days.
• We will investigate and aim to give you a full response within 28 days.
• If we need more time, we will explain why and tell you when to expect a reply.

If you are still not satisfied

If we cannot resolve things between us, you may be able to use an alternative dispute resolution (ADR) scheme, or seek advice from Citizens Advice. Nothing here affects your statutory rights under the Consumer Rights Act 2015.